Frequently Asked Questions
Everything you need to know about shopping with Kidichic
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days, depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal, and a refund will be issued to your original payment method once the inspection is complete.
How do I know which size to choose for my child?
Each product page features a detailed size guide with measurements in both inches and centimeters. Since children grow quickly, we generally recommend sizing up if your child is between sizes to ensure a comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed through a secure gateway to ensure your data remains protected.
Are your clothing materials safe for sensitive skin?
Yes, we prioritize high-quality, breathable fabrics like organic cotton and soft linen blends. Our garments are tested to ensure they are free from harmful chemicals and dyes, making them safe for children with sensitive skin.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders almost immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team. After this window, the order cannot be changed, but you may return it once received.